HACC Funded Social Support services


Gippsland Multicultural Services is also funded by the Department of Health through the Home and Community Care (HACC) program to provide a number of programs aimed at maintaining the independence of older members of the migrant community in need of support, in a culturally responsive framework.

Friendly Visiting Program

The Friendly Visiting Program aims to increase the social network of isolated older people primarily through the establishment of a one to one friendship with a volunteer. This program is available within the Gippsland region and can be accessed through our offices in Morwell.


    • Aged ethnic persons who may be lonely or housebound and live at home are linked to volunteers.
    • Volunteers and clients may share a variety of activities such as home visits and shopping, and other suitable activities within the community.
    • Volunteers from all ethnic communities are recruited to provide companionship and mutual interest sharing.
    • Volunteers monitor the wellbeing and changing needs of clients, and referrals for additional services as needed can then be made by our Aged Services Program staff.

GMS is always interested to hear from members of the community, who may have some time and interest and want to volunteer in this program, which can be highly rewarding. Training and ongoing support is provided to volunteers.

For more information contact us by email with the subject of Aged Services Manager:

Email:  GMS

Phone:  03 5133 7072

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Access and Support Service

This position works with individual clients to improve access to HACC services.
It is a key component of the Department of Health’s HACC Diversity Strategy.
The aim is to achieve improved access to services and outcomes for clients.

Area: City of Latrobe

Specifically works with culturally and Linguistically Diverse clients (CALD)

The role is direct client support to HACC eligible people with access issues due to their diversity. It is:

      • Intensive , short term, episodic support at key stages of access to service, with a maximum involvement of 8 weeks
      • Provides a bridge between the client and service providers – provision of support to individuals who lack the knowledge or the confidence to access HACC and other services, or are concerned that the services response will not meet their diverse needs.
      • Promotes understanding of diversity considerations on behalf of particular clients or client groups.
      • It could be the first point of contact for individuals
      • It is complementary to services
      • At the client’s request the worker can be present at assessments and the care planning meetings at HACC services.
      • Works with an ASM person-centered framework, Living at Home Assessments and Assessment framework

What the role is not:

      • Client services worker
      • Case manager
      • Interpreter,
      • An advocacy role
      • A replacement for a service


For more information contact us by email with the subject of Access and Support Worker:

Email:  GMS

Phone:  03 5133 7072

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Planned Activity Groups (PAGs)

Gippsland Multicultural Services organises a range of Planned Activity Groups to address the social support needs of our ageing migrant communities. GMS Planned Activity Groups provide a welcoming and supportive social forum where our clients can enjoy:

      • An opportunity to make new friends and/or reacquaint with old friends and chat about common interests.
      • Activities to maintain their independence at home.
      • A home cooked lunch made on the day by our carers who cook traditional ethnic meals from locally sourced fresh ingredients.
      • Programmed activities such as games, gentle exercise, music , dance and movies.
      • Presentations from professionals on matters relevant to the health and well being of clients. For example, past presentations have addressed issues such as loss of hearing, loss of vision, falls, introduction of Myki.
      • Planned excursions for lunch at many of the Gippsland restaurants as well as organised bus trips to city markets and other tourist attractions are also scheduled. Transport is always provided for these excursions and supervised by GMS carers.
      • Planned Activity Groups support individuals to participate in many activities and interests of their choice, while at the same time providing respite for primary carers.


Supported and facilitated by a team of dedicated carers (most who are bilingual and have a strong appreciation of different cultural backgrounds), Planned Activity groups are held weekly for different ethnic backgrounds and GMS can organise transport “to and from” the venue for the client, if required.


Attendance at Planned Activities groups is open to all elderly residents from Gippsland who have an ethnic background and seek companionship in a safe and caring environment, and have an assessed need for support.

Planned Activity Groups are held in both Morwell and Sale.

Six separate groups currently operate to meet the different cultural and social needs of client as follows:

      • Senior Migrants - Thursdays.
      • Morwell (mixed ethnic group) – Tuesdays.
      • Polish Group - first and fifth Thursday of month.
      • Filipino Group – first and third Monday of the month.
      • Sale (mixed ethnic group) – second, third, fourth and fifth Monday of the month.


Older Senior Migrants – third Thursday of the month If you are interested in attending or know of someone that would benefit from attending GMS Planned Activity Groups, please contact us on 03 5133 7072 for more information and to be added to the monthly mailing list advising of activities scheduled.