Settlement Services


Humanitarian Settlement Support (HSS)

The Humanitarian Settlement Services (HSS) program provides early practical support to humanitarian entrants on arrival and throughout their initial settlement period. The HSS program endeavours to strengthen the ability of humanitarian entrants to participate in the economic and social life of Australia and to equip individuals with the skills and knowledge to independently access services beyond the initial settlement period.

GMS works with clients for a period of 6 to 12 months to assess and identify their needs and deliver a tailored package of services to meet those needs.

Contact GMS for further information. 

Complex Case Support services

The Complex Case Support (CCS) Program delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. The program provides flexible and tailored responses to meet the individual needs of each case.

CCS is specifically targeted at supporting clients whose needs extend beyond the scope of other settlement services, such as the Humanitarian Settlement Services (HSS) program and the Settlement Grants Program (SGP). CCS is designed to work in partnership with settlement and mainstream services to address barriers these clients face in settling in Australia.

GMS has the contract of this service  in the Gippsland region.

How to refer a client

If someone you know is particularly vulnerable and in need of this type of support, please complete a CCS referral form and email it to the Complex Case Support team.
See: Form 1292 Referral for Complex Case Support (CCS) (228KB PDF file)


Contact GMS for further information.